Business Code – Good Interaction According to Etiquette

Even though digitalization and globalization dominate the world, Code of conduct in the professional environment not of relevance lost. They make it easier. respectful interaction and the appreciative communication each other.

Courtesy, open-mindedness, and tolerance in different situations are essential. To the Newcomers To facilitate their entry into their professional lives, there are guides to self-confident and sovereign Appearance is essential.
The „right tone“ should also be used when Make a phone call met ability to engage in dialogue internal and external Communication secured and the service standards when writing of Emails These points should be taken into account. In order to cope with the first challenging situations and
Being able to initiate solution-oriented processes is the Strengthening the ability to act essential. Structuring one's own workday, ensuring the flow of information, and that Showing independence vs. restraint Skills need to be learned in everyday training.

To use
• Understand the expectations of the new social environment (professional environment) and reflect on one's own behavior, as well as recognize the importance of the "first impression".
• Acquire knowledge about an appropriate dress code in professional life
Dress for Success
• Achieve behavioral confidence in the professional environment
• Gain insights to be able to communicate respectfully with superiors, colleagues and external partners (customers).
(verbal and nonverbal)
• Acquire the ability to act effectively in order to confidently master stressful situations

Seminar content
Part 1 
• Expectations of newcomers vs. expectations of superiors
• Dress code in everyday work life
• Develop a code of conduct
• Know your legal obligations
• Structuring the workday – time management
• From ability → to permission → to desire

Part 2 
• Ensure the ability to engage in dialogue – verbal and nonverbal communication with
superiors, colleagues and female colleagues
• Respectful communication with customers by phone, email or
face to face
• Avoiding misunderstandings and dealing with mistakes
• Coping with stressful situations

Important:
To ensure participants get the most value from the seminar, we conduct a brief survey beforehand regarding individual expectations and wishes. The instructor uses this feedback to tailor the content specifically to the needs of the group.

Seminar dates and duration
September 3, 2025 and September 10, 2025 – from 12:00 to 16:00 each day

Seminar location
The seminar will be conducted via the internet (Zoom).

Lecturers
Expert and experienced trainers from the NEUBAUER & PARTNER trainer pool
Expected: Gabriele Neubauer
Trainer, certified training and further education specialist, certified vocational educator

Certificate of participation
The trainees and students will receive a certificate of participation.