Your technicians are sales gold.
Who is actually your best salesperson?
Tip: He might not be wearing a suit at all, but rather be working on a client project.
According to the current IT service price comparison Managed services, at 57.6% (%), are the absolute revenue driver. And who's directly at the source of these sales opportunities? Your tech team. They listen, solve problems, and build the most valuable asset for a successful deal: trust.
However, if the technicians get bogged down in routine tasks, the "sales gold" remains untapped. In one of our recent Friday rounds We discussed this in detail and refined the "Sales Boost 2026" for our partners. Here are some key takeaways:
- Success requires dedicated time blocks for strategic tasks and meticulous planning. Once these blocks are in place, emails and phone calls should be consistently switched off to break out of reactive mode.
- Even technicians have a sales role because their reliability lays the foundation for growth. Often, just a little training is enough for them to recognize opportunities and pass them on effectively.
- Those who don't take breaks lose efficiency. You also draw energy for your business from your free time and family.
- SYNAXON Services sales materials in the partner area They're there to take work off your hands. Take enough time to integrate them into your plan – that way you'll get time back.
The most important takeaway from the discussion was that work should be done on the company, not just in it, and that sales success does not happen by chance, as it is the result of a clear strategy.
This Friday exchange is invaluable for helping each other escape the daily grind and develop best practices together. At SYNAXON Services, we provide you with the structure and tools so you don't have to reinvent the wheel and can still achieve success.
Are you ready to unleash your team and be directly involved in the exchange next time?
→ Join us for the Friday round!
Exchange ideas outside of the Friday meeting in our LinkedIn community.
Time for real exchange! 🤝
Digital is good, but in-person is better. We're really looking forward to the upcoming events with you!
- Impulses for system houses 2026 – Join us on March 24th and 25th as we brainstorm new ideas for your business.
- Managed Services Summit (June 9-10 | Frankfurt a. M.) – Because a picture is worth a thousand words. Are you looking for deep dives into AI, pricing, and IT security? Pure networking with like-minded people? Sign up directly (PS: Our early bird price ends on March 31st!)
Are you interested in speaking? That's perfect! Share your experiences on stage, offer inspiration, and help the community grow. Just write to us at rebecca.quinlan@synaxon.com.
Top solution in focus: MailStore
As in current IT service price comparison As can be seen, MailStore, with 57.5%, is once again by far the most widely used software for email archiving. This makes it the clear number 1 in the industry.
Since our Managed email archiving Building on this technology, you benefit from a proven foundation combined with exclusive SYNAXON advantages. Our internal figures also demonstrate the concept's success: We'll soon be breaking the 1,000 active journaling mailbox mark! But shhh – that's just a sneak peek; we'll be officially celebrating soon. 🤫
To technically underpin this success, we are constantly working on optimizations: One of the current improvements is the extension of the certificate validity period for app registrations in M365. With our new checklist From now on, you can ensure that your customer instances will continue to archive absolutely cleanly in the future.
Hello! SYNAXON goes Austria
It's now official: The full range of SYNAXON services – including our managed services – is now available in Austria. Our latest IT service price index for 2026 demonstrates just how exciting the market is there.
Do you know a systems integrator or MSP in Austria (or Germany) that should definitely give us a try? Then recommend us! Through our "Refer a Friend" program, we thank you for every successful referral with a reward.
Search less, find faster
In the Knowledge Base you will find all videos about sales, technology and structures.
Vi-Ki and KI-Gerd have released the following new videos:
From now on, a chatbot, "SYNBot," will support you directly in the Marketplace Dashboard! It will help you with questions about products, features, and next steps, and is available at any time.
We're deliberately starting in a beta phase to fine-tune things precisely based on your feedback. Tell us what works well and where something is still missing.
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.