This is how we successfully complete your MSP year.
Here's some good news for you as the year draws to a close. Our Christmas gift to you as an MSP hero: more AI support, more relief, more margin.
Also present:
– Less effort required for linking
The new "Connect your customers with AI" feature is here. If your customers are properly entered into the system, this forms the basis for everything that follows:
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- 1. The new reporting system You can leverage your strengths. You can see which customers use which services, identify potential, and make targeted adjustments.
- 2. Your billing information They become clearer and more comprehensible. This reduces follow-up questions, saves you time, and makes conversations with your customers easier.
- 3. Provided the new widget-based reporting Once operational, the widgets in the dashboard will access precisely this data. With linked customers, your views will become more relevant, personalized, and significantly more helpful for your daily work.
– Even better AI bot in the Marketplace dashboard
Our SYNBOT has been further developed and now provides even more targeted support in your daily work. It understands your queries, delivers appropriate answers, and helps you access the information you need more quickly in your day-to-day business.
→ Try out the SYNBot
– Free hardware for Managed Network pilot partners
If you participate in the Managed Network Pilot, we will provide you with the appropriate hardware at no extra cost. This allows you to test the service in a real customer environment and directly incorporate your experiences into your portfolio.
You can still register for the pilot phase. Places are limited; currently, there are about seven places left.
→ Register now as a Managed Network pilot partner
– Higher profit margin on sales
Our terms and conditions for SYNAXON Managed Endpoint Security will remain unchanged in the first half of 2026, even though ESET is adjusting its prices. You can therefore offer your packages as usual and maintain control over your pricing.
→ Learn more
– Revised reporting system
In the Marketplace Dashboard You'll now find a revised reporting system. The reports include additional modules for Managed RMM, are available in A4 format, and have a modernized design. All generated reports can be found in the download area – accessible at any time.
– All the important information at a glance
To make your everyday MSP experience even easier, sms.synaxon.de will be moving to the Marketplace Dashboard on January 31, 2026. This will give you everything in one place – without constantly switching between different portals.
→ Go to Marketplace Dashboard
Connecting your customers is key to ensuring that all new features can work effectively in the background and that AI truly supports you.
Use the turn of the year to thoroughly update your customer data and create a clear foundation for the new year.
→ Open your Marketplace dashboard
The year is drawing to a close. Time to say thank you! We wish you a peaceful Christmas season filled with joy, health, and wonderful moments of happiness. May the year bring success and many positive surprises.
Merry Christmas and a successful New Year 2026!