Permanent position
Customer Service Representative UK (m/f/d)
Your future in IT
Do you enjoy supporting customers, keeping track of things, and quickly resolving challenges? Would you like to play a key role in providing our partners with excellent service, precise order processing, and transparent communication throughout the entire delivery process? Then this position is perfect for you. We are looking for a Customer Service Representative (m/f/d) to support our business in the UK. The position can be fully remote from Germany. You will work closely with colleagues from our UK and European teams.
About SYNAXON
SYNAXON AG, headquartered in Schloß Holte-Stukenbrock, has been firmly rooted in East Westphalia-Lippe for over 30 years – and is today the largest IT network group in Europe. With external sales of over one billion euros, more than 300 employees, and over 3,300 partner companies, SYNAXON plays a central role in the IT landscape. Süddeutsche Zeitung SYNAXON is also among the top 20 most crisis-proof companies in Germany.
About SYNAXON UK
SYNAXON UK (part of the Germany-based SYNAXON AG) supports select manufacturers in increasing their market share within the SYNAXON network. We also handle the technical details of IT projects for our partners, allowing them to focus on their core business. We begin with project planning, develop a solution tailored to our partners' requirements, and oversee implementation through to delivery to the end customer. We support our partners in the areas of automation, distribution, and managed services.
About SYNAXON UK
SYNAXON UK (part of the Germany-based SYNAXON AG) supports select manufacturers in increasing their market share within the SYNAXON network. We also handle the technical details of IT projects for our partners, allowing them to focus on their core business. We begin with project planning, develop a solution tailored to our partners' requirements, and oversee implementation through to delivery to the end customer. We support our partners in the areas of automation, distribution, and managed services.
Brief overview
groups Department
Purchasing
place Location
Remote
schedule Time model
Full-time
today Start time
At your earliest convenience
Take a seat on the SYNAXON team!
Ready for your new challenge?
This is what awaits you
- Precise processing and maintenance of orders in the SAP system
- Monitoring of deliveries and proactively informing customers about the status of their order
- Handling RMA and DOA cases and ensuring efficient solutions
- Handling of inquiries via our service inbox and hotline
- Fast, clear and solution-oriented support for our customers
- Close collaboration with the sales, purchasing and accounting teams
- Support in the further development of internal processes and our customer service.
This is what you bring with you
- Completed commercial training or a corresponding degree
- Initial experience in customer service or customer support
- Excellent organizational skills and strong problem-solving abilities.
- Ability to confidently manage multiple tasks in a dynamic environment
- Proactive work style and a high degree of personal responsibility
- Excellent written and spoken English skills
- Willingness to travel occasionally for meetings and events in Germany and the UK
We are looking forward to getting to know you
We look forward to receiving your detailed application documents as a PDF document.
Please also state your salary expectations and your earliest possible starting date here.
Still questions?
Our colleagues in the human resources department will be happy to assist you.
