Standardized processes and strong support in the everyday life of a systems house – now in the podcast!
As an owner-managed IT systems house, you face the daily challenge of balancing individual customer service with efficient internal processes. Often, you get bogged down in the minutiae of everyday tasks, painstakingly building processes on your own and wasting valuable energy on administrative duties. Norbert Fellner, branch manager of einsnulleins in Munich, demonstrates that there's another way. He consciously chose not to shoulder the entire burden of traditional administrative infrastructure alone, but instead to rely on a strong, proven foundation in the form of the einsnulleins franchise system.
While a franchise is not a sure thing and there is always some work left over, for Norbert the decisive factor lies in the support from headquarters: "That our colleagues are able to really take 80 to 90 percent of the day-to-day business away from us and that we can concentrate mainly on our projects with our team."»
In our new podcast episode, Norbert shares his experiences from the past seven years at einsnulleins and shows how a collaborative partnership based on mutual respect leads to healthy growth. It quickly becomes clear that the franchise system isn't a prerequisite for success, but rather a well-established tool in the background that creates flexibility – and offers every entrepreneur an interesting perspective for reducing day-to-day administrative burdens.
The new episode is now available on Spotify and all major podcast platforms.
Follow us on social media
