Do you want less risk and more clarity?
Over the past three days, my team and I have been refining product strategies and sorting out operational issues.
The goal was a sober assessment: What will bring our partners real benefits in the short term? What will take time? Where do we need to simplify processes?
What was important to me was that we openly discuss where internal growth is noticeable. We're reaching our limits in more and more areas. This is evident, for example, in cross-team communication or the frequency of internal meetings. This isn't a flaw, but rather an indicator that expectations and pace are increasing.
We have therefore agreed on guidelines to serve as orientation in our daily work. Most importantly, and at the top of our list, we continue to be guided by a partner-centered approach. Furthermore, we want to simplify coordination processes and combat marathon meetings. We have also agreed to prioritize small, stable steps over grand announcements without a deadline.
What's important to me is our attitude: We work with focus, we prioritize, we learn. At the same time, there's visible progress. We've brought new colleagues on board. Our teams have noticeably strengthened and become more closely integrated. Much of the communication is now more streamlined and unambiguous.
What does this mean for you as a partner? You can continue to expect reliable services. And we are the strong team behind the scenes, supporting you and minimizing risks. Of course, we rely on your feedback and always welcome open and honest communication.
If you have any wishes or ideas about what would help you most in your daily work routine, write them down. Roadmap. This then directly influences our prioritization.
PS: If you would like to recommend SYNAXON Services to colleagues in Austria or Great Britain, you can do so now. Market entry in Austria is imminent. Please contact Ann-Sophie Benning – she will coordinate the next steps.
P.S.: Welcome SYNBot!
From now on, the chatbot "SYNBot" will support you directly in Marketplace DashboardHe'll help you with any questions about products, features, and next steps, and is always available. We're deliberately starting in a beta phase to fine-tune things precisely based on your feedback. Tell us what works well and what's still missing.
“Backup strategy? I don’t have time to deal with that.”
Ouch. That sentence hurts. Especially when it comes to backups. That's precisely why we've compiled the 3-2-1-1-0 rule into a concise new handout for you. Why now? Because outages, user errors, and ransomware don't wait. This rule ensures you keep copies clean, think offsite, plan for offline protection, and test regularly. This transforms "hopefully it'll be fine" into a robust strategy.
→ Get an overview now
For your customer meetings, there is a suitable information sheet with short, clear explanations.
→ View end customer handout
SYNAXON Managed Services Summit Vol. 2! Have you registered yet?
„"Come one, come all, service providers, consultants, doers! Who offers more managed services at a glance?"“
– You'll hear how successful providers build, price, and secure their managed services.
– You are discussing security, compliance, and data protection.
– You can see where AI is already taking over work today.
– In the hall you will get answers, in the exhibitor area managed services solutions and in the evening new contacts.
Those who attend the Summit don't leave with good intentions, but with building blocks for their own portfolio. Arrive once, spend two days absorbing knowledge, networking with partner colleagues and our team, and return with a clear plan. Secure your spot now!
News about email archiving
A lack of proper archiving can lead to problems faster than many realize. One case from our partner network ended with a summons and a cost order. To help you avoid such situations altogether, we've created our Managed Email Archiving service. This allows you to ensure GoBD-compliant storage, hosting in Germany, and reliable professional support. Setup is streamlined via the Marketplace Dashboard: link customers from EGIS, check their status, and address any gaps. Practical documentation guides you through the process, from journaling and step-by-step guides to best-practice videos. Our support team responds quickly, and the partner area provides terms and conditions and data processing agreement templates, service descriptions, handouts, and – brand new! – a newsletter template that makes it easy and efficient to reach new customers. The result: less risk in your daily operations, clear processes, and tangible customer benefits.
→ Read more news about email archiving
→ Activate email archiving
We have also created a new sales letter template for you, which you can use to contact your customers regarding the topic of Managed Email Archiving as complete data protection:
→ For the letter template
Less scrolling, easier finding, faster productivity
In the Knowledge Base you will find all videos about sales, technology and structures.
Vi-Ki and KI-Gerd have released the following new videos:
- Manage and optimize ESET licenses
- Short and sweet: Marketplace Dashboard
- Link customers in the Marketplace Dashboard
- How I sold my buddy a Managed Security Audit and now he thinks he's an IT professional
- First steps in the EMA portal
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.
Here are the updates from the past month
- Year-end business under control
With clear to-dos instead of last-minute stress: Many annual meetings with customers are scheduled for the new year. The Marketplace Dashboard helps you prepare for them efficiently during this busy time of year.
→ More in this article
- The old reporting system will be switched off at the end of the year.
The existing SYNAXON Managed RMM reporting system will be permanently shut down at the end of the year and replaced by a significantly expanded version in the Marketplace Dashboard.
→ More in this article
- How much revenue are you currently overlooking?
Check the customer overview now and secure opportunities. Do you want to see in seconds which services the customer is already using and where there is still potential? Then open the customer overview in the Marketplace Dashboard.
→ More in this article