Managed Service Practical Workshop – Preparation, Implementation and Costing (Online Seminar)

Many IT entrepreneurs are caught in the daily grind and have little time to build their own managed service portfolio. This workshop can shorten the path to becoming a managed service provider, as the instructor shares his own positive and negative experiences from practical application.

Frank Neumann encourages participants to take the necessary step and shows many practical examples based on his development from IT provider to successful managed provider.

This three-part online workshop shows participants how to build their own managed service portfolio and successfully transition existing customers to managed services in their day-to-day business. It also demonstrates which services and vendors are suitable. 
In the workshop, solutions are developed based on the lecturer's practical experience for direct implementation in the participants' own company.

Agenda:

• Participant short introduction as an online survey:
  • Company size
  • My own experiences with managed services
  • Corporate goals – where should the journey lead?

• Courage to take risks – the first uncomfortable steps
• Dealing with existing and new customers (customer communication)
  • Email, call, or schedule an appointment in person?

• Preparation and selection of suitable managed services
  • The first step is monitoring (calculation and service description).

• Calculation, service descriptions and implementation of your own managed service Shopping cart
  • Managed antivirus
  • Managed Backup
  • Managed Firewall
  • Managed NAS
  • Managed Microsoft 365
  • Managed Email Archive
  • Managed Print Service
  • Managed Workplace (Rental PCs)
  • Infrastructure flat rate

• Marketing and potential lists

  • How do I market my solutions to my target audience?
  • Keeping track of the solutions offered
  • Developing new managed services

• Employee motivation
  • How do I convince my own employees?
  • Avoid mistakes
  • Panel discussion: Commission models

• Post-calculation
  • Comparison of costs versus revenue per customer
  • Proper handling of subsequent adjustments
  • Passing on price increases
  • Annual customer reviews – individual customer flat rates

Preparation:
No further preparation is necessary; however, each participant should consider about these two points: 

• What should my company look like in 3 years?
• What skills do you possess?

Date / Duration:
The online seminar takes place over three days, always on Wednesdays from 3:00 PM to 6:00 PM:
=> including 2.5 hours of workshop and 0.5 hours of Q&A and discussion

• September 16, 2026
• 23.09.2026
• 30.09.2026

Target audience 

• Newcomers to Managed Services
• Companies still focused on hardware sales
• New Synaxon partners
• Companies where the transition has not yet worked
• Small businesses with up to 25 employees

Documents:

• Template for complete Managed Service Portfolio
• Service descriptions and prices
• Calculation examples
• Case studies from practice
• List of necessary tools for implementation
• Customer Potential List Template
• Checklist for implementation in your own company

Platform:
Google Meet

Lecturer:
Frank Neumann, Dipl. Wirtschafts-Ing. KIT Karlsruhe, specializing in Operations Research, Business Planning and Optimization, and Marketing, is the owner of EDVNeumann GmbH in Karlsruhe.
Founded in 1993 as a traditional computer distributor
Currently 13 employees
Since 2017, focus on MSP and transformation from computer store to IT systems house.

Participant comments:
,"Very, very well done! And I say that as a sales professional with over 25 years of experience. This seminar was worth every penny!"“
Peter Hoffmann, JOLA Soft- und Hardware GmbH, Rösrath

,"Frank did a fantastic job. I can directly apply all the tricks I learned from him in practice."“
Jan Gruber, server builder