Managed Service Starter Workshop powered by PC-SPEZIALIST | All dates 2026

At PC-SPECIALIST, we launched the successful path to becoming an MSP in 2017 together with many partners. Now we are opening this seminar series to all SYNAXON partners.

Since 2017, we have supported and coached numerous partners, achieving a great deal together. Many were then trapped in a time-for-money model. Today, some of them stand on major stages and share their knowledge in their own seminars. One of these partners is Frank Neumann, Managing Director of EDVNeumann GmbH in Karlsruhe. He has mastered this transformation particularly successfully, making him the ideal speaker for this seminar series. Based on his own development, experiences, and the steps he has taken, Frank demonstrates how an IT provider can become a successful managed services provider.

This six-part online workshop shows you step-by-step how to build your own managed services portfolio and market it successfully. SYNAXON's marketing efforts have also been consistently aligned with managed services in recent years. Frank will also cover the use of sales templates, for example. You'll also learn how to successfully migrate existing customers to managed services. Frank will also demonstrate the tools and systems he successfully uses in his own company.

Dates and topics: 

July 1, 2026:

• MSP Basics
  • Courage to take risks = the first uncomfortable steps
  • Dealing with existing and new customers
  • Preparation: Suitable tools, the right services, legal basics, and a good calculation.

August 5, 2026:

•  MSP Security
  • Monitoring + Patch Management
  • Managed AV
  • Managed Firewall
    

September 2, 2026:

• MSP Backup
  • Managed Backup
  • Managed Cloud Server
  • Managed NAS
  • VoIP if there's still time

October 7, 2026:

• Mail and documentation
  • Managed Office 365
  • Managed Mail Archive
  • Managed Security Audit
  • Managed Documentation
  • Managed Print Service, when time is available 

November 4, 2026: 

• Flat-rate models and digitalization
  • Flat rate
  • Managed Workplace
  • Managed Server
  • Managed Wiki
  • Managed ECO DMS

December 2, 2026:

• Marketing & Sales. Convincing existing managed service customers. 
  • Annual reviews, Managed Service Matrix
  • New customer acquisition: Marketing to increase regional visibility, relevance of Google My Business, etc.
  • Employee motivation

Costs for the different partner groups:
SYNAXON IT partner: 6 x €89 = €534
IT-SERVICE.NETWORK and SYNAXON Marketing Partner: 6 x €49 = €294
PC SPECIALIST MSP: free of charge (included in partnership)
Possible differing conditions for users of SYNAXON services

We will manually adjust the costs according to your booked partnership/services after you have made your booking.
– – – – – – – – 
PS: Alternatively, you also have the option of participating in the Managed Service practical workshop by Frank Neumann.
You can find more information here..