Sales of Managed Services: 4-part online seminar series

What awaits you

This 4-piece The online seminar series was launched on August 17, 2020. Recorded. After booking, you will receive the download of the recording and can use it for your entire company.

In this modular training series, we offer managed service input tailored to the individual starting point.
Upon completion of the entire seminar series (parts 1-4), all participants will be able to work with a to enter the local market with a comprehensive managed services offering and sales concept. This seminar series includes all four dates.

Description
Managed services are now state-of-the-art, yet some still feel overwhelmed, unsure how to get started, or haven't yet defined their portfolio. Pricing and sales are further crucial elements for a successful managed service provider. 

In the four-part recording will be shown to the participants by Christian Kordt and Jan-Hendrik Woldt, why and how to get started with managed services for corporate clients. They also show how to get started easily and smoothly with SYNAXON Managed Services or simply expand your portfolio. Based on tried-and-tested sales approaches, participants receive all the essential tools to launch a customized managed service portfolio. This includes a comprehensive documentation package.

Agenda 

Part 1 
  • Definition and “Three Wave Model”
  • Classification into the five service levels
  • Success factors for managed services
  • What risks need to be considered?
  • Sample templates
Part 2 
  • How do I build a managed service portfolio?
    • Which managed services?
    • Assembling managed service packages
  • Creating the foundations for sales
  • Target group definition
  • How do I get to the client meeting?
  • Sample templates
    • Postmailing – Desktop Management
    • Sales copy for antivirus management
    • Sales text Desktop Management
    • Sales text Server Management
Part 3
  • Contract documents (service description, terms and conditions, order confirmation)
  • Calculation of Managed Services
    • The Managed Service Calculator
    • The IT service price index
  • Become a Managed Service Provider with SYNAXON AG
  • Sample templates
    • Spreadsheet for Managed Services
    • Terms and Conditions Template for Managed Services
    • Sample Data Processing Agreement for Managed Services
    • Service descriptions for the order confirmations:
      • Service description Desktop Management Basic
      • Service description Server Management Basic
      • Service description Antivirus Management Basic
      • Service description Mail archiving
      • Service description Managed Firewall
      • Service description Managed Office
      • Service description Web Protection
Part 4
  • The three forms of distribution
    • What isn't working (anymore)? What is working?
  • Practical examples with role-playing games
    • Handling objections and concerns: 3 examples
    • Consultation protocol
    • standardized procedure with reference to ISA
  • Sample templates
    • Templates for sales conversations (including objection handling for the top 5 objections)


Document package consisting of:

  • presentation
  • Documents


Lecturer:

Christian Kordt He owned the IT systems house pixelprofil for 15 years, was a long-time member of the SYNAXON partner advisory board, and a founding member of the IT-SERVICE.NETWORK. At the end of 2016, he launched "SYNAXON Managed Services" as product manager and is now responsible for the technology of the einsnulleins franchise system. He understands the challenges of conducting and billing infrastructure analyses for clients from his own experience. 

Jan-Hendrik Woldt He has been working in SYNAXON sales for over three years. He has gained experience in both inside and outside sales. He is now responsible for sales in the SYNAXON Managed Services division and maintains close and constant communication with SYNAXON Managed Services partners.

All details at a glance

description Available for download

place Location:

Download

mic Speakers:

Christian Kordt, Jan-Hendrik Woldt

category Category:

Managed Services

payments Net price:

€199

hearing Language:

German

Book now

    Your data has been successfully transmitted

    check Thank you for your booking!
    Your data has been successfully submitted. You will receive a confirmation email from us shortly.

    Make another booking

    Fill out the booking form and register!

    Step 1: Fill in the participant data

    Step 2: Add this participant

    You can only complete the booking after you have added at least one participant

    All seminars, downloads, workshops, etc. are exclusive to our SYNAXON partners. Are you working in the IT industry but not yet a SYNAXON partner? Then join us. here Contact us.

    This event is an exclusive offer for our iTeam partners. Not yet an iTeam partner and want to take advantage of this offer? You can find further information here.

    Step 3: Complete booking

    Book bindingly For 0.00

    * Mandatory fields

    Please note: This is a binding booking for this event. Cancellation fees may apply. For further information, please refer to the general booking conditions or cancellation information. Prices are exclusive of VAT.

    Summary

    expand_less

    description Available for download

    today Start:

    April 17, 2026, 00:00

    timer End:

    April 17, 2026, 11:59 PM

    place Location:

    Download

    info Price information:

    hearing Language:

    German

    payments Total price:

    0.00  €

    AI in Focus: The exchange and expert roundtable on AI in the system house

    How can I use AI in a systems house effectively and to increase profits? This is just one of the questions we will address in the exchange and expert panel.

    Learn more

    Expert panel for system administrators

    The daily challenges posed by new technologies and complex software solutions for IT technicians, support staff, and administrators are significant. This makes continuous training and exchange all the more important.

    Learn more

    Focus group: Optimizing tools, processes and billing in the system house

    The challenges facing IT service providers are significant. New technologies, such as AI and complex software solutions, are an essential part of this.

    Learn more

    Get in touch with us!

      Your message has been successfully sent

      check Thank you for your message!
      Your data has been successfully submitted and we will contact you as soon as possible.

      We are happy to answer any questions you may have about the SYNAXON Academy!

      *Required field

      Please note our privacy policy .

      Not a SYNAXON partner yet? Then fill out your SYNAXON partner contract online here!

      To the online contract

      Still questions?

      Our sales department is at your disposal

      Mon-Fri from 8am-5pm!

      Not a SYNAXON partner yet? Then fill out your SYNAXON partner contract online here!

      To the online contract
      arrow_upward