Top 3 challenges and how they become opportunities
the SYNAXON-IT service price table Year after year, it shows where the shoe pinches for MSPs:
The three biggest challenges are:
1. Automation
2. Sales of Managed Services
3. Billing for Managed Services
Unfortunately, they won't disappear on their own, but with us by your side you can tackle and solve them effectively.
Challenge 1: Automation
Out with routine tasks. In with efficiency. How much potential remains untapped through manual processes?
With the right automation, you not only optimize workflows but also standardize your processes, reduce costs, minimize errors, and increase your company's efficiency. Our managed services handle these processes for you – reliably, securely, and often fully automatically. Here's how we can support you: Learn more!
Challenge 2: Sales of Managed Services
The latest IT service price index reveals significant untapped potential in the sales of managed services. These services ensure reliable, secure, and up-to-date IT for your customers – without unexpected costs. This fosters trust, customer loyalty, and recurring revenue. However, sales are one of the biggest challenges for MSPs – especially when it comes to marketing and bundling services. Many customers don't understand the benefits when offers are broken down into individual items like „34× RMM.“ Instead, you should communicate the added value as a whole – for example, in terms of business continuity or risk minimization. Discover how we can support you in your sales activities: Learn more!
Challenge 3: Billing for Managed Services
Many IT service providers struggle with complicated billing processes, unclear cost structures, and unpredictable expenses. By tightly integrating your tools and systems (e.g., SYNAXON Services Dashboard, EGIS, customer records), you minimize administrative overhead and reduce the risk of errors and data loss. Splitting costs down to individual end customers also carries risks – whether it's overlooking delivered services or misallocation leading to complaints: both are distracting. With our billing solution, you save time, effort, and stress. Learn more about how we can simplify your billing: Learn more!
Managed Security Audit: From a challenging start to a powerful solution for your everyday IT needs
The launch of our Managed Security Audit wasn't entirely straightforward – this managed service works differently than other services and is therefore not so easy for our partners to offer. However, thanks to close feedback loops and direct communication with the manufacturer, lywand, we were able to quickly make adjustments.
Training videos, spontaneous webinars, and personal support from our team have significantly improved the clarity of the process. This is having a positive effect, as the product is now really gaining momentum. Within just a few weeks, we've surpassed the 2,000 mark for audit targets. With minimal effort, you can gain a real advantage in IT security and customer retention.
In short: Managed Security Audit:
– automated security checks of your customers' IT
– clear presentation of the security situation – understandable even for laypersons (house analogy)
– monthly management reports on the development of the security situation
– concrete proposals for action including auto-healing
– First-level support through SYNAXON Services
– No fixed costs – you only pay per audit
Get an overview now:
→ Product information
→ Training videos
Regional meeting and the SYNAXON Managed Services Summit
„I'm looking forward to the next time we see each other!“
This is something you often hear at the end of an event – and of course we want to make sure you don't miss out on the next opportunities.
How about it:
Are you attending the regional meeting in Berlin or Leipzig?
And have you already registered for the SYNAXON Managed Services Summit?
If not, it's time – secure your spot now:
→ SYNAXON Partner Regional Meeting in Berlin
→ SYNAXON Partner Regional Meeting in Leipzig
→ SYNAXON Managed Services Summit
We're happy to see you (again)!
New: The partner area has moved!
And not just technically, but also visually. You can now reach him at synaxon.com/de/leistungen/managed-services/partner/ In a fresh new design. Don't worry: The old address still works and will redirect you automatically. Our goal: to make it even easier for you to access everything you need to know about our Managed Services – with a more modern user experience. The content and structure remain almost unchanged. We've only optimized the menu bar so you always have everything at your fingertips.
→ To the new partner area
New success story online
„The best idea is worthless if you don't implement it.“
This quote begins the inspiring success story of Thomas Bednorz, Managing Director of TB-Computer IT-Systemhaus – and it could hardly be more fitting.
Thomas takes us along on his journey: from a traditional PC retailer to a rapidly growing MSP – with a clear vision, personal development, and a strong team by his side. Openly, thoughtfully, and practically, he shares how SYNAXON Services has completely transformed not only his business model but also his way of thinking.
How does he achieve a true work-life balance, motivate his employees, and still find time for team barbecues despite working flat out? Find out here:
→ Read the success story
> 120 times thank you and 259 more times thank you
As mentioned before, we took the step to LinkedIn to take our communication to a new (more modern) level.
We want an active community and to engage with you. That's why we'd like to thank the first three people to write messages in our new forum. LinkedIn group thank:
Thank you Patrick Kelbch and Björn Jaborek for already actively using the group! We look forward to future exchanges.
4.9 out of 5 stars? We're speechless – almost. ⭐
259 reviews in Jira. Average rating 4.9 stars. We are overwhelmed – and say from the bottom of our hearts: Thank you!
Your feedback shows us that commitment, passion, and daily dedication pay off – and go exactly where they belong: to you. To celebrate this strong show of trust, we're introducing a new badge. Do you like it? P.S. If you have any suggestions for improving our daily work – we'd love to hear them! Because one thing is clear: we want to get even better. For you.
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.
Here are the updates from the past month
„What was the link to the dashboard and the Friday meeting again?“
In the SYNAXON Services partner area you will find everything you need for an easy life with SYNAXON Services: technical information, sales support, link collections, product videos, handouts for end customers, partner testimonials – and of course the way to Managed Beer.
→ More in this article
