A clear year, clear goals.
Early January often feels like turning the first page of a new notebook. You leaf through it without knowing what stories will unfold, and that's precisely what makes it so appealing. If you have a resolution, give that idea a firm place today. Write it down, set aside a little reminder for December, and let the year in between do its work. Often, you'll find that an idea has transformed into a clear path.
For us too, this year is all about clarity and effective collaboration. We want to further simplify processes, focus on the SYNAXON Marketplace, Managed ISA Plus, and other products, and be your strong, supportive team behind the scenes. Not as a grand promise, but as a reliable series of small steps that, together, deliver results. If something isn't working properly, we won't just get in touch; we'll stay on top of it until it's resolved. This creates the feeling of working on solid ground.
I'm looking forward to the journey ahead, the conversations with you, the votes that get things moving, and the moments when solutions suddenly seem easy. Please share what's important to you this year. The better we understand your goals, the more effectively we can support you and set priorities.
Here's to a year that delivers visible results and feels good. It's great that we're tackling it together!
Welcome SYNBot
From now on, a chatbot, »SYNBot,« will support you directly in the Marketplace dashboard! It will help you with questions about products, features, and next steps, and is available at any time. We are intentionally starting in a beta phase to fine-tune the feature precisely based on your feedback. Tell us what works well and where something is still missing.
Your sales boost from January 12th
The sales boost series will launch on January 12, 2026, in our closed [organization/group/etc.]. LinkedIn group. Bea Daschkeit, our sales manager, provides you with the building blocks that truly drive sales: structure, time leverage, team impact, and clear positioning. Each post offers you diverse insights.
Nothing is too small for cyberattacks.
The bad news: According to the BSI Situation Report 2025, cybercrime is already commonplace. The even worse news: SMEs are right in the thick of it, not just bystanders.
Whether you're a tradesperson, an agency, or an IT service provider – attackers aren't interested in the size of your company, but rather how easily they can gain access. Ransomware, phishing, and data theft particularly affect those who treat security as an afterthought. The German Federal Office for Information Security (BSI) emphasizes that many incidents could be prevented with simple measures. Updates, backups, access rights, training, and a clear emergency plan make all the difference.
Check how well your customers and your business are protected now, instead of reacting only after an incident. That's exactly what we can help you with.
Less scrolling, easier finding, faster productivity
In the Knowledge Base you will find all videos about sales, technology and structures.
Vi-Ki and KI-Gerd have released the following new videos:
- Manage and optimize ESET licenses
- Short and sweet: Marketplace Dashboard
- How I sold my buddy a Managed Security Audit and now he thinks he's an IT professional
- First steps in the EMA portal
Our new AI assistant already helps you connect your customers in the Marketplace Dashboard. It guides you through the process step by step.
→ More on this in this newsfeed
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.
Here are the updates from the past month
- Year-end business under control
With clear to-dos instead of last-minute stress: Many annual meetings with customers are scheduled for the new year. The Marketplace Dashboard helps you prepare for them efficiently during this busy time of year.
→ More in this article
- The old reporting system will be switched off at the end of the year.
The existing SYNAXON Managed RMM reporting system will be permanently shut down on 31.01.26 and replaced by a significantly expanded version in the Marketplace Dashboard.
→ More in this article
- How much revenue are you currently overlooking? Check the customer overview now and secure your opportunities.
Want to see in seconds which services the customer is already using and where there's still potential? Then open the customer overview in the Marketplace Dashboard.
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