Goodbye, Managed Workplace! Hello, SYNAXON Device-as-a-Service!
Everything's new in August! Starting today, there's a new way to rent hardware to your customers risk-free: SYNAXON Device-as-a-Service in cooperation with topi. The new offering replaces our existing Managed Workplace. Managed Workplace can still be used until the end of September 2024 – see below.
What this means for you and what advantages the product and the cooperation with topi bring, you will find out below:
How does it work from now on?
You buy the device as usual in EGIS via SYNAXON Distribution and sell it directly to topi.
Topi rents the device to your end customer. This creates a three-party contractual relationship between you, your end customer, and Topi.
This means you can now rent out your devices risk-free, because topi bears the risk for your end customer.
What has changed?
| SYNAXON Managed Workplace | SYNAXON Device-as-a-Service |
| The partner rents the device from SYNAXON Distribution | The partner purchases the device from SYNAXON Distribution. |
| The partner rents directly to the end customer. | The partner sells the device to topi and receives payment from topi within a very short time. topi then leases the device to the end customer. This creates a three-party contractual relationship between the partner, topi, and the end customer. |
| The partner bears the risk of payment default for its end customer. | Topi assumes the payment default risk for the partner's end customer, following a credit check. End customer data is required for this. |
| Booking via EGIS, contracts with the end customer handled independently. | Hardware selection and ordering are handled via EGIS. Contract processing is managed through topi and the topi tool. |
| Integration of your own managed services and other services is possible. | Integration of your own installation services into the topi tool is possible. |
| Replacement device if the device is defective. | Replacement device only if the topi Care+ insurance was purchased beforehand (highly recommended and pre-selected). |
| Only selected manufacturers and products. | The entire SYNAXON distribution portfolio is available. |
| Only one identical device with accessories per order. | Different devices or accessories are possible per order. |
| Necessary monthly billing to the end customer and billing from SYNAXON Distribution to the partner. | Significant simplification of billing for our partners: No monthly invoices to the end customer, no monthly payments to SYNAXON Distribution. The partner receives immediate payment for the device from topi, topi handles the rental agreement with the end customer, and the bundled services are paid out monthly by topi to the partner over the contract term. |
| Fixed term: 36 months. | Flexible contract duration: End customers can choose between 6, 12, 24 and 36 months. |
| No coverage for damage caused by the user. | topi Care+ offers coverage even for damage caused by the user. |
| No excess in case of damage. | Partial deductible applies in case of damage, except when taking out topi Care+. |
| Existing Managed Workplace contracts will continue unchanged. |
Here's a summary of the advantages for you:
✔️ No more risk: topi assumes the risk of payment defaults by end customers.
✔️ Immediate payment: You will receive your payment immediately and don't have to worry about monthly payments.
✔️ Extended Services: You can add your own installation services to an offer in the topi tool.
✔️ Mixed shopping baskets: You can add various products and accessories to a shopping cart.
✔️ Individual offers: Each offer is created individually for your end customer.
All information about SYNAXON Device-as-a-Service can be found as usual in EGIS.
Information webinar & future exchange opportunities
- Of course, we have prepared an informational webinar for you. This will take place on August 12th at 4:30 pm via Google Meet, together with Miguel Rodriguez and myself. Here is the link to the online meeting.
- Our Facebook group still exists to offer you the opportunity for direct exchange on an equal footing: Join the Facebook group.
To continue using the existing Managed Workplace until the end of September 2024, please contact us via email at managedworkplace@synaxon.de or by phone. Only the new SYNAXON Device-as-a-Service can now be booked via EGIS.
We're here for you if you need us. Send us an email to DaaS@synaxon.de or call us at 05207 9299 365. We wish you every success with our new SYNAXON Device-as-a-Service solution!