SYNAXON

04/06/24 SYNAXON Services Master MSP Newsletter

Cloud-to-cloud backup and other news from your Master MSP

1,464 hours ago – or rather 61 days ago – we launched SYNAXON Managed Cloud-to-Cloud Backup. But what has happened since then? More than we expected!

We have a series of getting started videos (How do I get started?, How do I create a customer account? and Microsoft 365 backupThese videos have been published to make it easier for you to get started using the product. They are designed to help you quickly find your way around and fully utilize the product's potential.

Furthermore, a successful Launch Webinar Instead, we held a webinar for which more than 100 participants registered. In this webinar, we presented all the important information about the product and answered questions in detail. It was great to have so many of you there and to see your interest in the product!

We've also published an end-customer handout to help you drive sales of the product. This handout contains key information and arguments you can use to convince your customers of the benefits of managed cloud-to-cloud backup.

But why is it important to have a managed cloud-to-cloud backup? 

Almost all providers – from Microsoft 365 to Salesforce to Google – hide in their terms and conditions the fact that users are "partly responsible" for their data. Microsoft, by default, does not retain backups for longer than 35 days.

We are delighted with the positive feedback we have received so far. Here are a few statements from our pilot partners in response to the question, "What do you like best about this managed service?":


→ Our extra tip: Only the users are licensed – including a data flat rate – without hidden costs!

 

We are confident that Managed Cloud-to-Cloud Backup will be a valuable addition to your portfolio.

 

Try the product for 14 days free of charge!

 

„"Impulses for System Houses" is over. Now what?!

Now we're putting all our energy into the SYNAXON Services Partner Day! On June 19th, we want to work with you in discussion rounds to develop practical applications and service optimizations for SYNAXON Services. 


The goal? Create further direct user benefits. 

Last year our partner day was a huge success, and we're sure it will be just as good this time! ????

Do you want to join us on the podium? That shouldn't be a problem. Contact me at synaxon-services@synaxon.de And then we'll discuss everything else. Experienced players are just as welcome as newcomers.


And a secret tip: Arrive once and participate in two events directly…

The day after the SYNAXON Services Partner Day, June 20th, the SYNAXON Managed Services Forum 2024 will take place, with a pre-event on June 19th. Click here here for further information.

 
Partner Day – Information and Booking
 
 
 
 

Come join us on the podium: Get in touch with us!

 


 

The SYNAXON services team met live for you!

Viktoria Scheiermann (1st row, third from right) has been supporting us as a working student in marketing since February and gives us an insight into her perception:

“The first SYNAXON Services meeting of the year took place at the beginning of March – for the first time in Schloß Holte-Stukenbrock. As someone who only recently joined the team and had previously participated mostly in virtual meetings, this first in-person meeting was an exciting experience for me. I started the meeting with a bit of nervousness, as I wasn't quite sure what to expect. But from the very first minute, I was greeted by the pleasant and friendly atmosphere within the team. It was encouraging to see that the positive mood and team spirit I knew from the virtual interactions continued in person. The meeting's agenda was diverse, encompassing various discussion topics and interactive sessions. In particular, individual breakout sessions were organized, giving teams the opportunity to exchange ideas and develop collaborative concepts. Through intensive brainstorming sessions, we were able to generate innovative ideas to further improve our products and services for our partners. So stay tuned!
In my opinion, the meeting was extremely successful and provided us with new insights to continue our work and further our growth. We are all looking forward to implementing the ideas that emerged!”

Do you have any ideas on how we can further develop our products and services? Take the opportunity to shape SYNAXON services according to your wishes. Show us what is particularly important to you.

 

To the roadmap

 

We received praise!

Martin Feilke, our team leader for products & technology, recently wrote to us: “I just received a message that I was very pleased about. Not only did we react quickly, offer real added value, and communicate well, but we also received praise. This clearly demonstrates once again what our Master MSP approach is all about for our partners.“ 

More specifically, it was about a script in Managed RMM for disabling the switch to the Outlook desktop. But thankfully, this kind of praise—that everything worked smoothly and "blazing fast"—is not uncommon, and we're always happy to hear it. What we want to convey is that our partners are very satisfied with our services and support. So much so that we even receive a message about it. That's something, isn't it?

So feel free to take a look at our entire portfolio:

Go to the EGIS page

 

Here we explain our Master MSP approach:

Watch the video

 

Here are the updates from the past month

 

 

 

 

New features in SYNAXON services products

Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'll regularly provide you with a brief overview of the latest updates:

Managed Endpoint Security Release Protect 5.1

Managed Backup Release 24.02 and Release 24.03

 

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