Product: Managed Backup
Acronis Storage in Frankfurt is getting new addresses
The Acronis Cloud team has informed us about planned maintenance work at the German data center.
Required measures
Before the scheduled maintenance date, please ensure that the following outbound destination subnets and ports are allowed on your customers' firewalls to guarantee uninterrupted protection activities for the workloads.
| New target network | Ports |
| 45.11.128.1 – 45.11.128.255 | 44445 |
- Maintenance schedule (GMT + 02): September 20, 2023 09:00 – September 20, 2023 17:00
- Total maintenance duration: 8h 0m
- Maintenance details: The Acronis Cloud team will be performing a planned IP address change in FRA2 (Frankfurt, Germany).
- Affected by maintenance: Acronis Cyber Cloud
- Impact on services: No impact on customers is expected during this activity.
Further information
- If you are using the Managed Firewall, we have already included all the necessary settings in the "SYNAXON Services Products Bundle".
- If you are exclusively using SYNAXON Storage, these changes are not relevant for you.
Knowledge base articles: https://synaxon.atlassian.net/wiki/spaces/SMST/pages/64258064/Firewalleinstellungen+Ports+und+Hostadressen