There has been some confusion regarding the SYNAXON Services invoice in recent days. I would like to apologize for this and clarify the situation.
Effective January 1, 2025, the billing for SYNAXON Services was taken over by SYNAXON Services GmbH, along with changes to the payment terms and the switch to SEPA direct debit (starting in the second quarter). This results in three possible payment scenarios:
1. The SYNAXON central control system is used.
⇒ Nothing changes, we'll handle the switchover in the background.
2. Payment has previously been made by invoice and bank transfer.
⇒ Invoices will continue to be paid by bank transfer, with a shortened payment term.
NOTE: From the second quarter of 2025, a SEPA direct debit mandate must be granted to SYNAXON Services GmbH.
3. SYNAXON AG has previously collected payments via SEPA mandate.
⇒ This move-in will work due to the change in company structure in 2025 NOT more. Therefore, a new SEPA direct debit mandate must be issued for further debits from SYNAXON Services GmbH.
You can activate the SEPA direct debit mandate in two ways. Either digitally and conveniently via the SYNAXON Services Dashboard by logging in with your EGIS access data at dashboard.synaxon.com Log in and select the "Billing" menu item in the top right corner using your username and adjust the settings. Alternatively, you can do this by uploading the mandate as a fillable PDF file via... this link you download, fill out, and send debitoren@synaxon.de send.
Please note that a SEPA direct debit mandate only becomes valid from the date of issue and therefore does not apply to invoices already issued. Invoices issued up to that point must therefore be paid manually by you by the due date.
I would like to apologize for the confusion and will repay the favor with a (managed) beer on my tab at the SYNAXON Managed Services Summit in June.
→ SYNAXON Managed Services Summit 2025 | ????03.-04.06.25 | ????Frankfurt am Main