Managed Backup: Maintenance on August 23, 2025, up to 48 hours offline
Acronis Cloud Console Migration
Following the successful physical migration of the data center in Frankfurt, Acronis is now migrating the cloud console. To minimize disruption for you, the maintenance work will take place over the weekend.
From Saturday, August 23, 2025, at 9:00 AM CEST, the cloud console will be unavailable for up to 48 hours. The following services will be unavailable during the migration:
– Cloud portal
– Backups in the cloud
– SYNAXON Storage
Only local backups and agent-based functions will remain available. Once the migration is complete, the protection plans will be automatically restarted.
Action required
As part of the migration, the data center's IP address will change. If connections are restricted by the firewall, please add the following IP address:
185.174.141.0/24
The existing IP address (45.11.129.0/24) should remain in use at least until the end of October.
If you are using a SYNAXON Managed Firewall, you don't need to do anything – we have already made all the necessary settings for you.
You can always find all maintenance information on our status page.
→ Go to the status page