What exactly is customer billing?
Customer billing arose from the frustration of manually compiling the correct number of devices or licenses for all managed services products for each customer across numerous different systems every month. Surely you have better things to do than waste time month after month just writing invoices, right? With SMS customer billing, we create the invoices for you, send them monthly to your customers via email, collect the payments via SEPA, and credit you with the incoming payments. Imagine: no more tedious and time-consuming manual invoicing!
Furthermore, customer billing is eligible for multi-product discounts. More information can be found here: https://synaxon-services.com/de/blog/2021/09/03/multiproduktrabatt/
Which products are automatically billed?
To make monthly billing as simple as possible, we have already integrated the following products into customer billing:
- Monitoring and Management
- Email archiving
- Managed Endpoint Protection
From all these systems, we retrieve the correct number of workstations, servers, managed endpoint licenses, and all other information appropriate to the billing period.
We will integrate Managed Backup as quickly as possible. All other products will follow.
Can I bill for my own products?
Your desired recurring revenue arrives quickly and stress-free, and even the smallest monthly managed service fees can be easily billed. We handle the billing for you, on time and within the required deadlines, even if you don't have your own billing system. Fully automated, every month.
This also includes the ability to bill your own services through customer billing. You can create as many of your own services as you like. You only need to enter the quantity and price; we'll take care of the rest.
How can I save money and become more productive?
The enormous time savings are immediately obvious. No more tedious searching for billing-relevant information from numerous tools and lists. Your technicians can also concentrate on their core business and simply install devices and licenses; no more manual maintenance and documentation.
SYNAXON Managed Service products are designed not only to help after a sale, but also to stimulate new business and contribute to growth. The simplified SYNAXON dashboard, focused on the essentials, provides an overview of all customer devices, and the sales opportunity reports there remind you of potential opportunities.
How do you communicate with customers?
You may have already encountered the practice of "billing service providers" at doctors' offices, veterinarians' offices, or laboratories. You receive an invoice in the name of the service provider.
That's exactly how we do it too. Your customers will receive their current invoice by email on the 5th of each month. Here you'll find the most important information about it:
- Invoices are sent by noreply@
- The emails do not contain any SYNAXON contact information.
- Your (company) name and contact details are in the email.
- The email explicitly states the amount that will be debited on your behalf.
- No SYNAXON logo in the emails
- The invoice PDF contains only partner contact information.
With all these settings, we ensure that your customers continue to communicate only with you.
How can I get started?
As with all our products, booking the service is the first step. You can now access the product. book in EGIS.
Outlook (Roadmap)
The customer billing process should become even more intuitive and customer-friendly.
On our roadmap (https://sms-info.synaxon.de/roadmap) You can also see where we want to further improve customer billing. Is there a feature you're missing? Then you can easily request it there.
Want more information?
You can find all important and further information on the SMS info page: sms-info.synaxon.de/sms-kundenabrechnung/.
Additionally, there is an EGIS landing page – egis-online.de/cgi-bin/WebObjects.exe/EGIS.woa?page=WPServicesPage&postId=14898 – and a webpage on our website – synaxon-services.com/de/kundenabrechnung/.