What is the current status?
Dear partner,
Sometimes resolving challenges takes a little longer, especially when you're dependent on many third parties. Nevertheless, we want to keep you regularly updated.
What happened?
A few months ago, you informed us that there were severe performance issues in the "Protect" configuration portal. These problems sometimes led to a complete shutdown, as even logging in resulted in a timeout.
What was done?
We have already spent countless hours with the manufacturer on evaluations, analyses, and cleanups. Several updates have been installed and workarounds created.
What is the current status?
We are currently receiving feedback from many partners that the "Protect" portal is responding faster than ever before. However, the underlying error in the system has not yet been resolved. The final hotfix has not yet been scheduled.
In practice, timeouts are now very rare. If you experience this, please contact our support team directly. We're here to help.
Maintenance window
We will schedule several maintenance windows in the coming days to continue working on stability and performance.