Suddenly in court – luckily only as a witness…and more news from your Master MSP
Dear partner,
Oliver Hänsel recently... SYNAXON (Managed) Services Facebook Group reported on a very exciting case.
It's probably a moment many of us dread: A few months ago, a registered letter from the court landed in Oliver's mailbox, but luckily he was only summoned as a witness. Apparently, tax auditors are on the trail of companies that haven't set up email archiving. Scroll down and read for yourself!
We'll cover this and other topics in your final Master MSP newsletter of the year. At this point, we'd like to say: Thank you for a fantastic 2023, and we're really looking forward to working with you again in 2024!
Enjoy reading and best wishes from Nuremberg! Merry Christmas and a Happy New Year!
Good to know: Suddenly in court – luckily only as a witness
„The moment you hold a formal summons to court in your hands is certainly not one of the most pleasant experiences for an IT service provider. But that's exactly what happened to me a few months ago. One of our clients couldn't provide proof of email archiving during a tax audit.” So says Oliver Hänsel. What did he experience, how did he react, and what does he therefore recommend to every IT service provider? Check it out in our latest Partner report to!
Are you not yet using our managed email archiving? With easy handling, automated processes, and comprehensive support, you'll save time and money. Trust the experts – we provide you with tips, best-practice recommendations, and tutorials all in one place, such as... The most important information about GoBD, in order to raise awareness among end customers.
A reason to celebrate????: Our community is growing steadily!
Cool news! We've now reached the 500-member mark in our... Facebook group Cracked! A huge thank you to everyone who contributes to this amazing community!
And speaking of community: We would like to take this opportunity to thank some of our partners who have supported us for months in our... Friday rounds Accompany us. You are the “Stars of the Community”:
- Frank Judas, Felix Köhler, Frank Neumann, Lutz Kunicke, Michael Ammersdorfer, Marvin Meissner, Michael Tosch, Michael Stille, Oliver Korsch, Raphael Arnold, Tobias Dohl
Thank you for always being there for other partners!
(Not yet on Facebook? In this user group, we promote the exchange between SYNAXON service partners: knowledge sharing, technical questions, new ideas and more are discussed from partner to partner and answered as quickly as possible – Join now!)
Other partners also use…the SYNAXON Services Sales Opportunity Report
Your sales opportunity report provides an overview of your customers' hardware and software weaknesses. We present them to you in one central location. SYNAXON Services Dashboard, This is especially useful when operating systems are outdated, devices are past their prime, or hard drive space is running low. Additionally, you have the option to export the report as a PDF or Excel file. This makes it even easier to perform analyses, prepare for client meetings, or simply provide your client with a printout.
In this new Handout Axel Strack, owner of Strack IT Consulting, reports on what he appreciates most about the Sales Opportunities Report, how exactly he uses it, and how it has (positively!) changed his relationship with his customers.
The SYNAXON Services team met live for you!
Over the past few days, our remote SYNAXON Services team met in Berlin for three days to brainstorm intensively about marketing, sales, and product development. The results are promising: numerous new ideas were generated and further developed, and we look forward to implementing them in the coming weeks and months. The team's commitment and passion have led to innovative approaches that we will use to further develop our products and services for you. So stay tuned for updates!
A very special thank you this time goes to PC-SPECIALIST Hannover, who provided a box of snacks to ensure we had plenty of brain food for the three days!
Here are the updates from the past month
SYNAXON Managed Cloud-to-Cloud Backup is here: Our intuitive and powerful product for securing all cloud environments launched as a standalone product in early November. Would you like to be one of the first partners to take a look? Register for the pilot program.
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Update for N-sight Managed Antivirus Bitdefender (MAV-BD) 7.9.7.336: Our vendor has announced an update for Bitdefender Managed Antivirus. In addition to support for Windows 11 23H2, the update includes further bug fixes.
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How-to: Virus detection in scripts: Some partners have reported that their antivirus solutions are flagging our scripts. We've explained why this is happening and how to deal with it in this article.
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Events: Things have been very busy on the event front lately! At the beginning of November, we had intensive discussions with you at the four regional meetings in the south. We were able to provide a lot of information, but of course, we also gathered a great deal of valuable input that we will use for the further development of SYNAXON services.
Furthermore, with our Managed Firewall "How to" webinar last Tuesday, we laid the foundation for our future "How to" product webinar series. More on this very soon!
Take a look back at the SYNAXON Academy Flickr albums to see what else was going on:
SYNAXON IT Partner Management Conference
IT Security Forum
Admin Powerdays