The correction will be included in the next invoice.
Unfortunately, our RMM invoices for January were incorrect because they were based on inaccurate data from the manufacturer. We will make the necessary corrections with the next invoice.
A little background: Automation is a core aspect of our services, so we obtain a great deal of data directly from manufacturers via API. As long as the API functions well, scales, and delivers accurate data, it's great. Unfortunately, in this case, the manufacturer had made the data "available" too early. Our automated system then started generating the invoices. Of course, a human reviews the data, but with nearly 45,000 individual items, only a plausibility check of the total amount is performed. This check resulted in an amount of the correct order of magnitude – the difference to the actually correct amount was 0.8%, and definitely not easily noticeable without individual checks.
Never miss an update again! Register now for our SYNAXON Services Newsfeed, so that important notifications land directly in your inbox.