The support portal will replace email from May 1, 2024.
We would like to inform you about an important change to our support process: Starting this month, we are introducing a new Support Portal Yes. Access is via our central SYNAXON services dashboard.
We will optimize the support process, enable more efficient communication, and fulfill the request of many partners for a ticket tracking portal. As part of this, we will eliminate the creation of support cases via email. We expect this to result in even faster response and resolution times.
- Comparison with extensive knowledge base before ticket creation
- Automatic assignment to SYNAXON experts based on topic and product selection
- Required fields for all product-related information
- Enhanced automation options with other systems
- Portal with an overview of all tickets
The month of April will be used for the transition phase. If you still contact us by email, you will receive a reply asking you to use the new support portal.
Please note that the email address will be deactivated on May 1, 2024, and that support will then be provided exclusively via the new support portal. Please ensure now that every employee in your company has EGIS access.
We are of course always happy to assist you with any questions or concerns.
