Why automation?
To operate managed services profitably, two things are crucial: standardization and automation. We want to help you automate processes over which you have no direct control.
What has already been automated?
The process for customer setup, license booking and installation on the end devices has already been fully implemented.
- If you book one of the three Managed Endpoint Protection licenses in EGIS, the customer will be automatically created in the EMA and PROTECT portals (if not already present) and the number of licenses just purchased will be booked.
- If you use our SMS Monitoring & Management service, you can automatically install the corresponding software on each device. You control the version to be installed via an entry in the script and can also switch between versions/license types at any time.
What is currently being implemented?
From October 1st, 2021, we will handle your license management. Expired trial licenses will be automatically converted into full licenses. We will also check if there are more installed devices than licenses and automatically purchase additional licenses for you.
This means you get even more service. You and your technicians can focus even more on your day-to-day business. Have Managed Endpoint Protection automatically installed for all your customers via a scheduled task, and we'll take care of the rest.
What do I need to be aware of?
Two things are important for automated license management.
- We can only add licenses retroactively. And even then, only if your customer already exists in the system. You must have either booked a license for your customer in EGIS at least once, or created the customer manually.
- If you do not wish to convert a trial license into a full license, you must set this license to "Suspended" in the EMA at least one day before it expires.
What is currently being planned?
We're about to make Managed Endpoint Protection even more attractive for you. We're currently planning an interface for customer billing. This will ensure that when a license is ordered through EGIS, all background processes are defined so that your customer is automatically created everywhere and receives an invoice next month. Of course, we'll also take care of automatically linking to the system for multi-product discounts. A little further along, but already in the planning stages, is the automatic integration with the new Managed Service Matrix. Additionally, we're looking for a solution to simplify installation even further, so you don't have to create a separate installer for each customer.
Do you want even more automation? Quickly check your idea against our roadmap. (https://sms-info.synaxon.de/roadmap). If she hasn't appeared yet, you can simply ask her there.
You're not using Managed Endpoint Protection yet?
Here you will find further information about the product and also learn why your customers deserve more than just the MAV: sms-info.synaxon.de/managed-endpoint-protection
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