The old RMM reporting system will be shut down!
Now Take action: Secure your reports from the old system and use the new AI assistant in the Marketplace Dashboard to link your customers.
On August 22 and November 14 We have informed you that the previous reporting system of SYNAXON Managed RMM under sms.synaxon.de is being discontinued.
But we also understand what's going on with you right now. Windows 11 migration, year-end business, the daily grind. That's why we're listening to you and trying to meet you halfway.
New deadline and schedule
The shutdown of the old reporting system is postponed until the end of January 2026. Specifically, this means:
January 5, 2026
Last dispatch of reports from the previous reporting system (instead of as originally planned on December 5, 2025).
Until January 30, 2026, end of day
Link all customers for whom you want to receive future reports. Our new AI assistant in the Marketplace Dashboard is already helping you with this. He guides you step by step through the process of connecting your customers.
31.01.2026
We will import your settings from the old system into the new reporting system. If you are already using the new reporting system with clients, we will not overwrite your settings.
From 01.02.2026
All data is available in the new system. You can configure your reports there with fine-grained detail.
From February 5, 2026, 10 a.m.
The new reports will be automatically sent to your chosen customers.
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Important for you Customers who should no longer receive reports can simply be removed from the mailing list by changing their email address in the existing system. sms.synaxon.de by January 30, 2026. We will not include these customers in the new reporting system. |
Next steps for you
- 1. Review and link customers, ideally using the AI assistant in the Marketplace Dashboard (under SYNAXON Managed RMM).
- 2. Remove customers from the old system who do not request a report (remove their email address).
Please plan the switchover well in advance to ensure everything runs smoothly. If you need support, we're happy to help. Simply create a ticket in the Marketplace dashboard.
Please note: As we get closer to January 30th, response times may increase significantly if many partners require assistance simultaneously. So it's worth not waiting until the last minute.