Your very first monthly SYNAXON Services Master MSP newsletter: News from your Master MSP
Dear partner,
Starting today, you'll receive your "Master MSP Newsletter" every first Saturday of the month, packed with the most important and exciting information about SYNAXON Services. This newsletter will include team news, best practices for your products, tips for your success, and much more!
But what exactly does a Master MSP do? We are the Managed Services Provider for Managed Services Providers. Use us as a resource, just like we're another technician in your office.
This "technician" team now consists of 18 people who are (almost) always there for you! Would you like to meet us in person? Meet us every Friday at 1 p.m. in a Friday round or book a 1:1 appointment with one of our Managed Services specialists!
Unsure who your contact person is? Send us an email: sys-vertrieb@synaxon.de
Do you have a specific technical question? Send it to sys-support@synaxon.de!
Enjoy reading and best regards from Nuremberg!
Did you know? Your growth is our motivation.
According to the SYNAXON IT Service Price Index 2023, the biggest challenges for MSPs are the automation and sales of managed services. No problem! Scripts, patch management, step-by-step product guides, onboarding videos, service bookings, end-customer documentation – we take care of all of this for you. This allows you to focus on scaling and expanding your customer base.
Product Updates – A LOT has happened with our products recently!
SYNAXON Storage: Available to all partners since the beginning of the year, we offer the advantageous concept of cross-end-customer pool storage for both this backup storage option and the Acronis Cloud. More in this article.
SYNAXON Managed Email Archiving – Journaling: Journaling ensures that all your emails are stored completely, accurately, securely, and accessibly over the long term. We're expanding our service by taking care of the setup for you. More in this article.
SYNAXON Managed Firewall: Based on your partner feedback and roadmap requests, we announced an expansion of this product last month. More in this article.
SYNAXON Managed Power: Since the beginning of July, you can rent Smart-UPS devices as tower versions in addition to rack-mountable devices. More in this article.
Good to know! SYNAXON Managed Backup receives Platinum certification
You deserve the best service. It is therefore essential that we continuously improve our skills through training and certifications.
Acronis Platinum status is tied to strict certification requirements. Over the past few months, we have earned a total of 16 Acronis certifications in the areas of "Cloud Sales" and "Cloud Technology," allowing us to achieve the next partner status. We are now an Acronis Platinum Service Provider!
Specifically, this means that in addition to better manufacturer support, we can offer you an even better service for our Managed Backup.
- Fully automated onboarding? Check ✅
- Explainer videos? Check ✅
- Scripts for automated installation? Check ✅
- Marketing and sales materials? Check ✅
- Billing service? Check ✅
- A weekly Friday Q&A session with a member of our technical team and a sales representative to answer all your questions? Check ✅
Curious?
Here's what's been happening in the past four weeks – updates from the past month
SYNAXON Services Newsfeed: Are you looking for information on previous announcements, unlocked features, product updates, or various other SYNAXON service topics? Check out our [section/forum/etc.]. News feed. Use the search function to browse the posts, or filter the posts by product.
The SYNAXON Services Dashboard is here! A central dashboard where you have everything in one place? As a Master MSP, we've taken on this central task for you. Whether you want to use the SYNAXON Services Calculator, the Sales Opportunity Report, or Patch Management – you'll find everything under dashboard.synaxon.com. More in this article.
Extension of the SYNAXON Managed RMM: In a closed alpha phase, we focused intensively on how to implement a dual-vendor strategy. It was crucial for us to thoroughly address key questions regarding security, usability, and integration options. We launched the open beta phase on July 1st. Want to join us? More in this article.
Checklists: We provide you with the tools to build and optimize your MSP business and pave the way for the future of the modern systems integrator. With our three checklists – Managed Services, Automation, and IT Security for your customers – we help you further develop your MSP business. Regarding the checklists.
Partner Day: The format of the very first SYNAXON Services Partner Day in June – lively discussion rounds instead of traditional presentations – was rated 1.33 by the participants, and the entire event 1.44. We had an incredibly great exchange with you! So one thing is for sure: We'll continue! As soon as we have a fixed date for the 2024 Partner Day, we'll announce it. Watch the recap video.