Review, outlook, insight: Your SYNAXON Services Update
The SYNAXON Managed Services Summit is behind us, and I would like to sincerely thank everyone who made this day possible: all the participants, manufacturers, speakers, and of course, the academy organizing team. What we accomplished together was more than just an event – it was a true community experience, brimming with new ideas and tangible added value for everyone working in the field of managed services. The Summit thrives on the people who shape it. And that's exactly what you did. With your knowledge, your questions, your openness, and the energy you brought.
Whether on stage, behind the scenes, or in the audience: all of you, through your participation, contributions, and exchanges, ensured that this event became a truly memorable experience. A special thank you goes to our speakers and instructors who shared their expertise, sparked discussions, and made the content tangible and practical. And of course, a huge thank you to the organizing team, who, with their dedication, comprehensive approach, and meticulous attention to detail, created the framework in which all of this was possible.
For me, it was primarily the personal exchange that made the Summit so special. We often talk about „community,“ and here you could truly experience it. Not as a buzzword, but as a genuine, powerful network of people who learn from each other and support one another: collegial, open, helpful, and completely free of competition. That's exactly what we want to achieve. Many conversations revolved around the questions that concern us all: How do others deal with certain challenges? What works and what doesn't? This open sharing of experiences, best practices, and even stumbling blocks demonstrated just how vibrant and resilient our community is. And even outside of the presentations, there was plenty of opportunity to connect: at lunch, during coffee breaks, or over a managed beer – everywhere there was discussion, laughter, and networking.
Thank you for making the Summit what it was: vibrant, inspiring, and full of genuine connections.
If you couldn't be there this year – don't worry, because after the Summit is before the Summit!
Also, save the date! June 9th to 10th, 2026.
I hope you'll be (back) with us. I'm already looking forward to our next conversations and a new level of managed services.
A look at the roadmap: Our team introduces itself
As you know, we take your suggestions for our roadmap to heart. One request that came up was for a personal introduction of our team. So here it is! In the partner area, you'll now find a section on the Managed Beer page where you can get to know us better. Who are we and what do we do? Did you know we have a marathon runner on our team and someone who hunts for miniature plastic ghosts?
Incidentally, this isn't the first time a community request has become a permanent part of our offering: „Managed Beer“ also originated in our roadmap and quickly became a long-running hit. This shows that your feedback is valued.
➡️ Check out our team, and while you're here, take a look at our current roadmap: Perhaps you'll find a topic you'd like to discuss? Or do you have an idea that absolutely should be included?
Congratulations!
We are absolutely thrilled: We have been awarded the „MSP of the Year“ award at the IT Nation Awards! This award was presented by IT Nation and CloudAlly (the manufacturer behind our) as part of a community vote. Managed cloud-to-cloud backup) awarded.
This award is a great recognition of our community, our collaborative efforts with our partners, our expertise, and everything we do behind the scenes for you every day. We are incredibly proud!
There's also a short thank-you video, of course. It's worth checking out!
Our new colleagues: AI-Gerd & Vi-AI introduce themselves
AI Gerd and Vi-KI are now an integral part of our partner communication. In short, concise explainer videos, they guide you through functions, showcase new features, and help you navigate the partner area. The videos are produced using the AI video platform HeyGen. Our goal: to present information in a way that is clear, helpful, and readily available – visually supported and to the point. Whether you're new to our platform or have been working with us for some time, AI Gerd and Vi-KI will guide you through all the important topics. Do you have any other video requests that could be helpful to you and your team?
You guys are great!
A very special thank you goes to our speakers who enriched the summit with their knowledge, experience, and openness. You not only provided inspiration but also genuine insights – practical, honest, and with passion for our shared topic: Managed Services.
Thanks to
- Benjamin Tasche from betaITS GmbH
- Sven-Jendrik Timmermann from SJT SOLUTIONS GmbH
- Felix Köhler from felements GmbH
- Daniel Langenbach of ITs-plus GmbH & Co. KG
- Frank Neumann of EDV Neumann GmbH
- Michael Kinze from COMTWENTYONE
- Frank Judas from FPJ Media & IT
- Christian Goebel of Q-Data Service GmbH
- Stan Friesen from Stan-IT
- Björn Friedrich from vectano GmbH
- Ralph Friederichs of CYBERDYNE IT GmbH
- Frank Lurtz, SYSTEMHAUS RUHR GmbH
- Sasche Trunte, trunte.it
You filled the Summit not only with knowledge, but also with true community spirit. In short: you rocked it! Thank you for bringing the Summit to life – we're already looking forward to the next one! 😊
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.
Here are the updates from the past month
- Top 3 challenges
The 2025 IT Service Price Index clearly shows that many IT service providers face the same challenges. Three main areas are currently occupying the industry: IT process automation, sales of managed services, and managed service billing. At SYNAXON Services, we support you with practical solutions.
→ More on this topic in this article
- Friday group – what exactly is it?
To ensure that our joint Friday session time remains exclusive and only authorized participants have access, authorization is checked via the dashboard.
→ More on this topic in this article