Your numbers make the difference
Have you already participated in the survey for the IT Service Price Index 2026? If not, please take a few minutes.
Why am I being so clear? The IT service price index is much more than just a helpful guide. It shapes our daily work. It shows where the market stands, what the pain points are, and what trends are emerging. Friedrich sums it up perfectly in the video: Participating means making better decisions – in sales, pricing, and planning.
→ Watch the video
Quality only arises when many participate. This holds true every year. Your figures are anonymous, but they contribute to a document that everyone in the market takes seriously. That's precisely why the IT service price index is so valuable.
We also draw conclusions from this. We see quantitatively where your pain points lie and align our offerings accordingly. For example, the top challenges you identified give us a clear roadmap for content, tools, and services.
You benefit in two ways: First, from the benchmarks that help you explain pricing, bundle services, and set priorities. Second, you benefit from the measures we initiate based on the results. Without broad participation, we all lack this foundation.
Objection handling is now available in the partner area.
These objections come up again and again in customer conversations. Everyone knows them. It's not so easy to counter them effectively, and that's precisely why we, together with you at the SYNAXON Managed Services Summit 2025, collected them, organized them, and provided practical answers. From now on, you can find all objection handling tips in the partner area (in the sales support section of the respective product).
→ Discover now
And because we want to hear your voices in the future too: Save the Date (09.-10.06.26) – SYNAXON Managed Services Summit 2026 (Back in Frankfurt am Main!). Your experiences and objections will again be directly incorporated into our support.
→ Register
Meet our experts live and in person at it-sa
it-sa 2025 will be your update in terms of security and services. We're participating, and so are many of our manufacturers. ESET (Hall 9, Booth 9-434), Acronis (Hall 8, Booth 8-408), MailStore (Hall 9, Booth 9-314), OpenText (Hall 9, Booth 9-314), lywand (Hall 7, Booth 7-316), N-able. Come by and plan your next steps with us.
You can find us in Hall 9, Stand 9-116.
→ Do you have any further questions? Then write to us.
Every MSP hero needs a strong team – shall we meet at an event?
The SYNAXON Partner CEO Conference 2025 was the meeting place for decision-makers. It was all about strategic insights, peer-to-peer exchange, and clear answers. Our Hauke, for example, showed you what you can specifically achieve with SYNAXON Services. Many thanks to everyone we met there! Secure your spot for 2026 now.
→ To register
And because, as we all know, after one event comes another, here's a brief overview:
Why not join us too? IT Security Forum on November 5th. as our Regional meeting in Nierstein (November 10th), Stuttgart-Ditzingen (November 11th), Munich (November 12th) and Fürth (November 13th) We'll be there. We're looking forward to seeing you!
Less scrolling, easier finding, faster productivity
In the Knowledge Base you will find all videos about sales, technology and structures.
Vi-Ki and KI-Gerd have released the following new videos:
- Manage and optimize ESET licenses
- Short and sweet: Marketplace Dashboard
- Link customers in the Marketplace Dashboard
- How I sold my buddy a Managed Security Audit and now he thinks he's an IT professional
- First steps in the EMA portal
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.
Here are the updates from the past month
Are your customers important to you?
Connect customers with products – now directly in the Marketplace. Everything in one place: Centralized, simple, and without changing systems.
The old reporting system will be switched off at the end of the year.
The existing SYNAXON Managed RMM reporting system will be permanently shut down at the end of the year and replaced by a significantly expanded version in the Marketplace Dashboard.
→ More in this article