2026 in three words: Automate. Sell. Bill.
As in previous years, automation, the sale of managed services, and the billing of managed services will be among the biggest challenges for MSPs in 2026. This is shown in the current IT Services Price Index 2026, which you can download now.
These three areas are closely linked. If you manage to automate your processes, communicate your services clearly (for example, by adopting the customer's perspective), and simplify billing, you not only relieve the burden on your team – you also increase customer loyalty and your financial stability.
And this year too, we want to continue supporting you with practical solutions – from automation tools and sales support to simple billing.
Turn these challenges into growth opportunities!
But one thing that shouldn't be overlooked: You can automate perfectly, sell strongly, and handle billing accurately. However, if the data is missing in a critical situation, everything is still at a standstill. Therefore, data security isn't an extra, but a requirement.
How often have I heard the phrase: „Backup strategy? I don't have time to deal with that.“ Ouch. Especially when it comes to backups. That's precisely why there's a new one. Handout on the 3-2-1-1-0 rule, Concisely presented. Why now? Because outages, user errors, and ransomware don't wait. This rule helps you keep copies clean, consider offsite and offline scenarios, and make restore tests routine. This transforms „hopefully this will work“ into a robust strategy.
A reading recommendation from me: IT-Business magazine sums it up perfectly. Backup and disaster recovery remain top priorities because downtime is extremely costly. The key is a clear standard, not the next individual solution.
PS: If you also want to provide the right solution: SYNAXON Managed Backup for maximum data security and clean restore processes.
→ More about SYNAXON Managed Backup
Are you, as an MSP, subject to NIS-2?
Whether MSPs fall under NIS 2 depends on several factors and is not always immediately clear. The BSI offers an impact assessment tool that can quickly provide an initial overview. You can find the link in the Link collection in the partner area.
Don't wait! Connect your customers with AI
With the new „Connect your customers with AI“ feature, you can quickly and easily assign customers in the Marketplace dashboard. The AI assistant guides you through the process step by step. This creates the foundation for meaningful reports, transparent billing, and more relevant dashboard widgets in the future.
- The new reporting system can demonstrate its strengths.You can see which customers use which services, identify potential opportunities and make targeted adjustments.
- Your billing data will be clearer and more transparent.This reduces follow-up questions, saves you time and makes conversations with your customers easier.
- Once the new widget-based reporting is operational, the widgets in the dashboard will access precisely this data. With linked customers, your views will become more relevant, personalized, and significantly more helpful for your daily work.
More expertise. More success.
A worthwhile exchange – every Friday at 1 p.m.
In just 60 minutes, you'll get insights, answers, and ideas from real-life partner cases. Not a lecture, but an exchange on what's truly pressing right now.
The first Friday is exclusively dedicated to the sale of managed services!
Managed service activated, now what?
You've activated a managed service from SYNAXON Services and are wondering what's next? No problem – we'll guide you through the initial setup and provide you with all the important information you need to get started right away.
Haven't participated in one of our live onboarding sessions yet? Then register now for the next session and benefit from direct interaction!
Stay focused, network, and move forward faster.
Become part of our community in the exclusive LinkedIn group for SYNAXON services partners:
- Network with other IT system houses
- Stay up-to-date
- Use the direct contact to our team
Events worth attending
This year, we have some truly worthwhile events coming up. Pick a date and meet us there. When will we see you live?
- 23.02.26 | Regional meeting in Siegburg
- 24.02.26 | Regional meeting in Gelsenkirchen
- 25.02.26 | Regional meeting in Porta Westfalica
- 26.02.26 | Regional meeting in Hamburg
- 24-25 March 2026 | Impulses for system houses 2026 in Kassel
- 19.05.26 | Regional meeting in the greater Berlin area
- 20.05.26 | Regional meeting East in the greater Leipzig area
- June 9-10, 2026 | SYNAXON Managed Services Summit in Frankfurt aM.
We look forward to exchanging ideas with you!
Search less, find faster
In the Knowledge Base you will find all videos about sales, technology and structures.
Vi-Ki and KI-Gerd have released the following new videos:
- Manage and optimize ESET licenses
- Short and sweet: Marketplace Dashboard
- How I sold my buddy a Managed Security Audit and now he thinks he's an IT professional
- First steps in the EMA portal
From now on, a chatbot, »SYNBot,« will support you directly in the Marketplace Dashboard! It will help you with questions about products, features, and next steps, and is available at any time.
We're deliberately starting in a beta phase to fine-tune things precisely based on your feedback. Tell us what works well and where something is still missing.
Product feature and script updates at a glance
Developments are constantly evolving, but not every change warrants its own newsletter. Therefore, in this section, we'd like to regularly provide you with a brief overview of the latest updates.
In the Knowledge Base you will find new articles, the release notes for all your favorite products, and a summary of the scripts that have changed or are new.
Here are the updates from the past month
- Year-end business under control
With clear to-dos instead of last-minute stress: Many annual meetings with customers are scheduled for the new year. The Marketplace Dashboard helps you prepare for them efficiently during this busy time of year.
→ More in this article
- The old reporting system will be switched off at the end of the year.
The existing SYNAXON Managed RMM reporting system will be permanently shut down on 31.01.26 and replaced by a significantly expanded version in the Marketplace Dashboard.
→ More in this article
- How much revenue are you currently overlooking? Check the customer overview now and secure your opportunities.
Want to see in seconds which services the customer is already using and where there's still potential? Then open the customer overview in the Marketplace Dashboard.
→ More in this article